Clientele Life contact details

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Clientele Life contact details

Clientèle Head Office

Telephone +27 (0)11 320 3000
Fax +27 (0)11 320 3133
Client Services
Operating hours
Monday-Thursday 08h00-17h00
Fridays 08h30-16h00
Saturdays 09h00-13h00
Telephone +27 (0)11 320 3000
Fax+27 (0)11 320 3133
Encashments +27 (0)11 320 3101
Clientèle Legal Claims
Operating hours
Monday-Friday 07h00-16h00
Saturdays 09h00-13h00
Telephone +27 (0)86 000 4529
Fax +27 (0)11 320 3362

Legal policies:
For after hours legal emergencies: 0860 004 529
Clientèle Life Claims
Operating hours
Monday-Friday 08h00-16h00
Telephone +27 (0)11 320 3000
Fax +27 (0)11 320 3170

Life policies:
Life claims:
Complaints Procedure
We request that you allow us the opportunity to resolve your complaints before escalating further.
1.Should you wish to lodge a complaint, please contact the National Contact Centre on:
Telephone: +27(11) 320 3000
Fax: +27(11) 320 3133
2.Should you have any further queries please do not hesitate to direct your complaint to the Complaints Arbitrator at 
In the event that your complaint is not satisfactorily resolved, then you may refer to complaint to the Independent Arbitrator, also at The Independent Arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
3.In the unlikely event that you are still not satisfied with the decision, then the Independent Arbitrator will notify you of the full contact details of both the FAIS Ombudsman (Tel: +27(12) 348 3447) and the Ombudsman for Long-term Insurance (Tel: +27(21) 657 5000).

 Physical Address
Clientèle Office Park
Corner Rivonia and Alon Roads
Morningside, 2196

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